Physiax Soft Hot & Cold Packs
🚚 Fast Canada-wide shipping
📦 Free shipping on $149+ • $14.99 for orders under $149
This product is in stock at Okotoks HC Pharmacy. You can order online for shipping or choose in-store pickup at checkout.
📘 Details & Specifications
📘 Details & Specifications
Hot & Cold Therapy | Flexible Bentonite Clay | Cervical & Tri-Sectional Options
🔷 Product Overview
Physiax Soft Hot & Cold Packs provide reusable temperature therapy to help relieve muscle soreness, manage swelling and support injury recovery and rehabilitation.
Designed for both heat and cold therapy, these packs feature a flexible bentonite clay filling that remains pliable when chilled, allowing comfortable contact with different areas of the body.
Suitable for physiotherapy clinics, sports medicine, chiropractic care and home rehabilitation, Physiax packs offer a versatile option for managing everyday muscle and joint discomfort.
Available in 7" × 22" Cervical and 11" × 15.7" Tri-Sectional designs.
🔷 Key Features & Benefits
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Dual Temperature Therapy: Suitable for both hot and cold applications.
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Flexible Bentonite Clay: Conforms to body contours, even when chilled.
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Reusable Design: Suitable for repeated clinical and home use.
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Cold Therapy: Helps manage localized swelling and discomfort.
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Heat Therapy: Helps relax tight muscles and ease stiffness.
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Multiple Sizes: Choose cervical or tri-sectional configurations.
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Versatile Applications: Ideal for physiotherapy, sports recovery and rehabilitation.
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Convenient Preparation: Can be warmed or chilled according to manufacturer instructions.
🔷 Available Size Options
7" × 22" – Cervical
An elongated design suited to temperature therapy around the neck and surrounding muscle areas.
11" × 15.7" – Tri-Sectional
A larger, sectioned design that helps the pack conform to broader body areas during therapeutic applications.
Select the appropriate size and configuration for your intended treatment area.
🔷 Hot & Cold Therapy Benefits
Cold Therapy
Cooling the pack can help manage temporary swelling and discomfort associated with minor injuries, physical activity and overworked muscles.
Heat Therapy
Warming the pack provides soothing heat that may help relax tense muscles, ease stiffness and improve comfort before stretching or rehabilitation activities.
Choose the appropriate therapy based on your condition and healthcare professional's guidance.
🔷 Product Specifications
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Brand: Physiax
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Product: Soft Hot & Cold Pack
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Type: Reusable Temperature Therapy Pack
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Filling: Bentonite Clay
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Therapy: Hot & Cold
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Size Option 1: 7" × 22" Cervical
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Size Option 2: 11" × 15.7" Tri-Sectional
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Heating: Warm Water or Microwave*
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Cooling: Freezer*
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Applications: Clinical & Home Rehabilitation
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Alternative To: Soft Comfort Hot & Cold Packs
*Follow manufacturer preparation instructions.
🔷 Ideal For
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Muscle soreness and stiffness
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Minor sports injuries
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Post-exercise recovery
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Localized swelling
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Joint discomfort
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Physiotherapy and chiropractic care
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Home rehabilitation routines
🔷 Directions & Safety
For cold therapy, chill in the freezer according to product instructions. For heat therapy, warm using an approved method and follow the specified heating times.
Always check the temperature before application and use a protective cloth between the pack and skin.
Avoid applying excessive heat or cold, using on broken skin or falling asleep with the pack in place. Consult a healthcare professional if you have reduced sensation, circulation problems or an injury requiring assessment.
🔷 What's Included
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1 × Physiax Soft Hot & Cold Pack in selected size
🔷 Why Buy from Okotoks HC Pharmacy?
✔ Award-Winning Local Pharmacy – Proudly serving Southern Alberta since 2009 and voted Gold in the Western Wheel Readers' Choice Awards.
✔ Trusted Home Healthcare Selection – We carry hot and cold therapy products, rehabilitation accessories and healthcare essentials from trusted brands.
✔ Professional Pharmacy Support – Our knowledgeable team can assist with product questions and selection.
✔ Convenient Local Service – Free prescription delivery throughout Okotoks, High River, DeWinton and Calgary.
✔ Canadian-Owned Pharmacy – Committed to quality healthcare products and personalized local service.
🔷 Frequently Asked Questions
Can Physiax packs be used hot and cold?
Yes. They are designed for reusable heat and cold therapy.
Will the pack remain flexible when frozen?
The bentonite clay filling helps the pack remain pliable when chilled.
What sizes are available?
Choose 7" × 22" Cervical or 11" × 15.7" Tri-Sectional.
Carefully Selected by Our Team
All products are carefully sourced from trusted medical, skincare, and gift brands — chosen with your comfort and well-being in mind.
🔒 Payment & Security
Payment methods
Your payment information is processed securely through encrypted technology. We do not store credit card details nor have access to your credit card information.
Recognized for Excellence – 🏆 Award-Winning Gold – Voted Best by Our Community
⭐ Google Top Quality Store for Service & Reliability
Frequently Asked Questions
📦 Ordering
Can I order without creating an account?
Can I order without creating an account?
Yes. You can check out as a guest or create an account for faster reordering.
Can I order by phone or in person?
Can I order by phone or in person?
Absolutely. Visit us in-store or call during business hours — we're happy to help.
🚚 Shipping
Do you offer local delivery?
Do you offer local delivery?
Yes — we offer free prescription delivery within Okotoks, High River, De Winton, and select Calgary areas. For non-prescription orders, we provide free delivery on orders over $149 before tax.
Please note:
- Heavy or oversized items (such as lift chairs or bath safety equipment)
- Hospital beds or items requiring setup
may not qualify for free delivery. Additional charges may apply — please contact us for details and a delivery quote.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically processed within 1–2 business days.
Delivery times vary based on location, shipping method, and carrier. You’ll receive tracking information once your order ships.
Do you ship across Canada?
Do you ship across Canada?
Yes, we offer nationwide shipping via Canada Post.
Shipping rates and delivery times vary based on your location, order size, and weight.
Please note that heavy or oversized items — such as power scooters, hospital beds, or lift chairs — may not be eligible for shipping outside Alberta due to exceptionally high freight costs.
If you're interested in purchasing a large item for delivery outside our local area, please contact us for a shipping quote before placing your order.
For full details, please refer to our Shipping & Delivery Policy →
🔁 Returns and Refunds
How do I return a product?
How do I return a product?
Most unopened, unused items in their original packaging can be returned within 30 days of purchase. Some products — including hygiene items, respiratory equipment, electrotherapy devices, custom orders, and fitted medical garments — are final sale due to health and safety regulations.
To start a return, please contact us by phone or email with your original receipt or order number. We will confirm whether the item is eligible and provide return instructions.
For full details, including non-returnable categories and restocking fees, please see our Return & Exchange Policy →
How long does it take to receive my refund?
How long does it take to receive my refund?
Once your return is approved and processed, refunds are typically issued within 3–5 business days to the original method of payment.
Please note that your bank or credit card provider may take additional time to post the refund to your account. If you have any questions, feel free to contact us.
⚠️ Medical Disclaimer
Is this product information medical advice?
Is this product information medical advice?
No. Please consult your healthcare provider before starting any product. Read our full disclaimer →




