🛍️ Return & Exchange Policy
At Okotoks HC Pharmacy, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our policy below:
📦 General Return Guidelines
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Eligible Returns: We accept returns for unopened products within 30 days of delivery. To qualify for a return, the item must be in its original, unused condition and packaging.
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Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
🚫 Non-Returnable Items
The following items are non-returnable for hygienic reasons and due to the nature of their use:
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Medical and Surgical Products: Bandages, dressings, needles, syringes, IV equipment, etc.
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Personal Care & Hygiene Products: Medical gloves, CPAP masks, catheters, wound care products, etc.
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Custom-Made or Special Order Products: These are created specifically for you and cannot be returned or exchanged.
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Other Sensitive Products: Bedding accessories, compression stockings/garments, orthopedic supports, ostomy products, mastectomy bras, etc.
Please carefully review your purchase before completing your order.
🏥 Return Policy for Mobility Equipment
We want you to be completely satisfied with your mobility equipment purchase. If you need to return an item, please review the following policy:
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Eligibility: Items must be new, unused, and in original packaging.
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Request for Return: Return requests must be made within 5 days of receiving the item.
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Restocking Fee: A 25% restocking fee will apply to returns of oversized/heavy mobility equipment (e.g., scooters, lift chairs, hospital beds).
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Return Shipping: The customer is responsible for return shipping fees. Shipping fees are non-refundable.
🌿 Return Policy for Skin Care Products (Eminence Organic Line)
We offer a hassle-free return policy for skin care products purchased online:
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Return Requests: Must be made within 30 days of receiving the product.
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Refund Process: Refunds will be issued to the original payment method after the return is inspected.
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Return Shipping: Customers are responsible for return shipping unless the product received is incorrect or damaged.
📧 How to Return an Item
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Email us at info@okotokshcpharmacy.ca with your Order Number and the product(s) you wish to return.
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Once we process your return request, we will provide detailed instructions for returning the product.
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We recommend obtaining tracking information for your return package.
⚖️ Return & Refund Conditions
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All returns are subject to inspection. If the item is damaged or shows signs of use, a partial refund or denial of return may apply.
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Refunds will be issued to the original payment method after the return is processed.
📝 Important Notes
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We reserve the right to refuse or deny any return request or refund at our discretion.
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Custom, special orders, and certain items are non-returnable as outlined above.
Thank you for shopping with Okotoks HC Pharmacy! We appreciate your understanding and encourage you to reach out if you have any questions about our return process.