Shipping policy

Last updated: April 19, 2026

At Okotoks HC Pharmacy, we are committed to processing and delivering your order with care and efficiency. Please review the following policy before completing your purchase.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Processing occurs during regular business hours: Monday to Friday, 9:00 AM – 6:00 PM MST.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation once your order has shipped, including tracking details.

Shipping Methods & Delivery Estimates

We ship across Canada using Canada Post and other national carriers. Estimated delivery times:

Standard Shipping: 5–7 business days
Expedited Shipping (additional cost): 3–5 business days
Local Delivery (Okotoks, Calgary, High River, Black Diamond, Dewinton, Airdrie): 1–4 business days for orders over $149
Same-Day Delivery: available in Okotoks only

Please note: Delivery times are estimates and not guaranteed. Carrier delays may occur due to weather, holidays, or service disruptions.

Shipping Costs

Standard Shipping (Canada-wide)

Free shipping on orders over $149
Flat rate $14.99 on orders under $149

Local Delivery

Available in Okotoks, Black Diamond, Dewinton, High River, Calgary, and Airdrie
Same rates apply: free over $149, $14.99 under $149
Same-day delivery available in Okotoks only

Heavy & Oversized Items

Some products may fall outside our flat-rate policy due to size or weight:

Examples include hospital beds, lift chairs, mobility scooters, and certain large medical equipment.
These items are typically delivered through our local delivery service, and additional charges may apply depending on location and setup requirements.
At checkout, you may see shipping restrictions if ordering a heavy item to another province. If this occurs, please call us directly — we’ll work out a solution and provide a quote.
Free shipping offers do not apply to heavy/oversized items unless explicitly stated on the product page.

Tracking & Delivery

You will receive a tracking number by email once your order ships.
You can monitor your shipment status directly through the carrier’s website.
Large/heavy items may require a scheduled delivery appointment. Delivery is typically curbside only and does not include in-home setup.
Assistance may be required to unload oversized items. Additional charges may apply for installation or special handling — please contact us for a quote if needed.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Okotoks HC Pharmacy is not liable for delivery issues caused by incorrect or incomplete addresses.
Please contact us immediately if you notice an error after placing your order.

Damaged or Lost Shipments

If your order is damaged or lost in transit, notify us within 7 days of delivery.
We will assist in filing a claim with the carrier. Replacements or refunds will be issued as appropriate after review.

Limitations of Liability

Okotoks HC Pharmacy is not responsible for:

Delivery delays caused by shipping carriers
Missed deliveries due to customer unavailability
Weather-related or emergency-related service disruptions
Fees or losses from returned, refused, or undeliverable shipments

By placing an order, you acknowledge and accept the terms outlined in this Shipping Policy.