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Shipping & Delivery Policy

At Okotoks HC Pharmacy, we strive to provide a seamless shopping experience for our customers. Below is an outline of our shipping policy, including information on shipping methods, charges, and estimated delivery times. If you have any questions about shipping or need assistance, please don’t hesitate to contact us.


🚚 Shipping Methods & Delivery Times:

  • Local Delivery (Okotoks and Surrounding Areas)
    We offer free local delivery for customers in Okotoks and nearby areas. Expect delivery within 1–4 business days. For local deliveries, we strive to ensure fast and reliable service, so your order arrives as soon as possible.

  • Canada-Wide Shipping
    We also offer shipping to other locations across Canada via Canada Post. The delivery times may vary depending on your location:

    • Standard Shipping: Typically 5–7 business days.

    • Expedited Shipping: Usually 3–5 business days (at an additional cost).


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πŸ—ΊοΈΒ Shipping Restrictions:

Currently, we only ship to Canadian addresses. We do not offer international shipping at this time.


πŸ“¦ Order Processing Time:

Orders are typically processed within 1–2 business days. Please allow additional time during peak seasons or if special requests are made.


πŸ“¬ Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email to help you monitor the progress of your shipment. You can track your package directly through the Canada Post website.


❓ Do You Offer Local Pickup?

Yes! If you're local to Okotoks, you can choose to pick up your order in-store. Simply select "In-Store Pickup" during checkout, and we will notify you once your order is ready for pickup.


🚚 Shipping & Delivery FAQs:

1. Do you ship internationally?

  • At the moment, we only offer shipping within Canada.

2. Can I track my order?

  • Yes! Once your order has shipped, you will receive a tracking number via email.

3. How long does shipping take?

  • Local deliveries typically arrive within 1–4 business days. Canada-wide shipments take approximately 5–7 business days for standard shipping.

4. What happens if my order is delayed?

  • In case of unexpected delays, we will inform you as soon as possible and provide any updated tracking information.

5. Do you charge for shipping?

  • Free delivery is available for local orders in the Okotoks area for orders over $99.00. For Canada-wide shipping, standard and expedited shipping charges apply.


πŸ’¬ Need Help?

If you have any questions regarding shipping or need more details, feel free to reach out to us. We're here to assist you!

  • Phone Number: (403) 995-1080

  • Email Address: info@okotokshcpharmacy.ca