At Okotoks HC Pharmacy, we’re committed to providing a smooth and reliable shopping experience. Below, you'll find all the details about our shipping methods, delivery times, costs, and more.
📍 Local Delivery (Okotoks & Surrounding Areas)
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Free local delivery is available for customers in Okotoks, Calgary, High River, Black Diamond, and surrounding areas on orders over $99. Orders are typically delivered within 1–4 business days. Please select the Local Delivery option at checkout to take advantage of this service.
We strive to deliver quickly and reliably so you receive your items as soon as possible. Please note that heavy or oversized items—such as hospital beds, lift chairs, power scooters, and bathroom safety equipment—as well as any items requiring installation may incur an additional delivery charge. For a quote, please contact us directly.
🇨🇦 Canada-Wide Shipping
We ship across Canada using Canada Post. While typical delivery times are:
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Standard Shipping: 5–7 business days
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Expedited Shipping: 3–5 business days (additional cost)
Please note that actual delivery times may vary due to factors beyond our control, including seasonal volume, weather conditions, and service disruptions such as potential postal strikes. We appreciate your patience and understanding in the event of unexpected delays.
🚫 Shipping Restrictions
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At this time, we ship exclusively within Canada.
International shipping is not available.Please note that heavy or oversized items—such as power scooters, hospital beds, or lift chairs—may not be eligible for shipping to provinces outside Alberta due to exceptionally high freight costs.
If you're interested in purchasing a large item for delivery outside our local area, please contact us for a shipping quote before placing your order.
🕒 Order Processing Time
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Orders are processed within 1–2 business days.
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Delays may occur during peak periods or if your order includes special requests.
📬 Order Tracking
Once your order is shipped, you'll receive a tracking number by email. You can monitor your shipment directly through the Canada Post website.
🛍️ In-Store Pickup
Prefer to pick up your order?
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Choose "In-Store Pickup" during checkout.
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We’ll notify you by email or phone when your order is ready for collection at our Okotoks location.
❓ Frequently Asked Questions
1. Do you offer international shipping?
At this time, we ship exclusively within Canada. International orders are not available.
2. Can I track my order?
Absolutely. Once your order has shipped, you’ll receive a confirmation email with your Canada Post tracking number.
3. How long will my order take to arrive?
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Local Delivery (Okotoks & area): Typically 1–4 business days
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Standard Shipping (Canada-wide): Estimated 5–7 business days
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Expedited Shipping (Canada-wide): Estimated 3–5 business days (additional cost)
4. What happens if my order is delayed?
In the event of a delay, we’ll keep you informed with updates and tracking details via email.
5. Are there any shipping fees?
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Local Delivery: Free on orders over $99
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Canada-wide Shipping: Rates are calculated at checkout based on your location and shipping method
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Heavy or Oversized Items: Additional charges may apply for items such as hospital beds, lift chairs, or mobility equipment. Please contact us for a delivery quote.
💬 Need Help?
If you have questions or need assistance with your order, we're happy to help:
📞 Phone: (403) 995-1080
📧 Email: info@okotokshcpharmacy.ca