Dr Ho's Triple Action Back Belt - 4-in-1 TENS Belt

Orders placed before 2 PM ship the same day (weekdays).

We’re committed to delivering your order quickly, safely, and reliably. Whether you're located locally or across Canada, we offer flexible shipping options to suit your needs.

Local delivery is available within Okotoks and surrounding areas. Most local orders are delivered within 1 to 4 business days. This service is free for orders over $99.00. For smaller orders, a standard delivery fee may apply. If you're located nearby, you can also choose in-store pickup during checkout. We’ll notify you when your order is ready.

For customers outside our local area, we ship Canada-wide using Canada Post. Standard shipping typically takes 5 to 7 business days, while expedited shipping usually arrives in 3 to 5 business days. Shipping times may vary depending on your location and the time of year. Orders are processed within 1 to 2 business days, excluding weekends and holidays.

Once your order has shipped, a tracking number will be sent to you by email so you can monitor your shipment directly through the Canada Post website. If there are any unexpected delays, we’ll notify you as soon as possible with updated information.

We currently ship only within Canada. International shipping is not available at this time.

If you have questions about your delivery or would like help placing an order, feel free to contact us by phone at (403) 995-1080 or by email at info@okotokshcpharmacy.ca. We're here to help.

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to help.

✔️ General Returns:

Most unopened and unused items may be returned within 30 days of delivery. Items must be in their original condition and packaging.

📦 Return Shipping:

Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival. We recommend using a tracked shipping method.

❌ Non-Returnable Items (Due to Hygienic and Safety Reasons):

For the safety and integrity of our customers, the following items are non-returnable:

• Medical and surgical supplies (e.g., bandages, syringes, wound dressings)
• Personal hygiene items (e.g., catheters, CPAP masks, medical gloves)
• Ostomy and mastectomy products
• Compression stockings and garments
• Orthopedic supports and bedding accessories
• Any product that has been opened, used, or handled in a way that compromises its hygiene
  

🛑 Custom orders and special-order items are final sale.

♿ Oversized or heavy items
(e.g., scooters, lift chairs, hospital beds). These must be:

• Returned within 5 days of delivery
• Unused and in original packaging
• Subject to a 25% restocking fee
• Shipped back at the customer’s expense

Lightweight mobility aids (e.g., canes, basic walkers) may be returnable under our general return guidelines.

🌿 Skin Care Products:

Unopened Eminence Organics and other skin care products may be returned within 30 days. Used or opened items are not eligible for return.

📧 How to Start a Return:

Email us at info@okotokshcpharmacy.ca with your order number and details of the item you'd like to return. Once approved, we’ll provide return instructions.

⚠️ Conditions:

All returns are inspected upon receipt. If items show signs of use or damage, a partial refund may be issued—or the return may be denied. Refunds are issued to the original payment method.

At Okotoks HC Pharmacy, we strive to provide accurate and up-to-date descriptions of the products available on our website. However, product details such as packaging, design, or materials may change without notice by the manufacturer. As a result, there may be minor differences between the product images or descriptions shown online and the actual items received.

We strongly recommend that customers carefully read all labels, warnings, and instructions provided with the product before use or consumption. These may contain important information regarding ingredients, allergens, usage, and safety.

For specific concerns or clarification, we encourage you to contact the product manufacturer directly.

Always consult with your healthcare provider before using any over-the-counter medications or home health care equipment. Okotoks HC Pharmacy is not responsible for allergic reactions, adverse effects, or any harm that may result from the use or misuse of products purchased from our website.

By using this website and purchasing products, you agree to indemnify and hold harmless Okotoks HC Pharmacy from any claims, damages, or liabilities arising from product use or reliance on product information provided.